A Spectrum of Responses to Conflict
Workplace conflict often starts small; misunderstandings, clashing styles, or communication breakdowns. Left unchecked, these tensions can escalate into costly disputes. This blog explores the spectrum of conflict resolution, from doing nothing, to informal conversations, negotiation, mediation, and formal processes—and explains why early, informal resolution is key to repairing trust and reducing the £28.5 billion annual cost of workplace conflict.